Galaxy Grand Hotel

My room in the hotel was large, the bed comfortable and had a fantastic view over the lake. The hotel interior was modern, very clean and well maintained. The wifi worked well in my room and elsewhere in the hotel that I visited. Top marks to all the staff who were brilliant! Very nice people indeed who were always available and happy to help with anything you needed. I only had one meal and breakfast in the restaurant, but both were excelllent. I'd say overall, the hotel is very good value.

So let me tell you about the hotel first before I explain why I’m actually writing a review, which I usually don’t. It’s completely clean, the staff is very friendly and the view you’ve got from the balcony is stunning! Definitely a no brainer I will book this hotel again next time I visit this lovely city. And here’s what convinced me the most: We were planning our trip but didn’t know how to proceed from Nuwara Eliya so we asked the receptionist (I’m so sorry I don’t know his name :( !) One hour later he organised three trip options with personal driver/ train and activities. After we had chosen which one it’d be we had to make small adjustments and again half an hour later after calling several people he had our upcoming 5 days fully planned! And on top of that for the cheapest price possible! Thank you so much, hope to be there again!

It was wonderful staying in this hotel. Excellent location with a lake view. They provided all the necessary support we needed. The staff were friendly. I would recommend staying at the hotel.

Amazing shower with hot water. Friendly and helpful staff, great location

Neat, clean and tidy, friendly and special thanks for Mr. Husni, Atif and Kishor, they were helpful, friendly and open minded. The location of the hotel is good and the food is delicious and plenty.